FREQUENTLY ASKED QUESTIONS

What is the standard warranty on my bodywork?

Our standard warranty term is 2 years from completion of the stage 2 certificate of conformity.

What does the warranty cover?

Our warranty includes parts and labour for all components manufactured by Alloy Bodies. We also cover the installation of third-party components such as tail lifts, cab air kits, doors, and shutters. However, these third-party items are covered by their respective manufacturers’ warranties.

Are there any warranty restrictions?

Our warranty covers normal wear and tear, provided the body has been properly maintained. However, any repairs performed by unauthorised third parties may void the warranty.

Does the vehicle need to return to Alloy Bodies in Manchester?

The location for any necessary remedial work depends on its severity, with our Manchester factory often being the ideal place for such tasks. However, we assess each situation individually, aiming to offer the best support for our products and customers while minimizing inconvenience.

Does the warranty cover my tail lift?

The tail lift is covered by a manufacturers warranty of 12 months from date of installation. The warranty is valid providing the lift has had it mandatory LOLER inspection and been maintained correctly.

OUR WARRANTY PROCESS

INITIATION

Position on the body/vehicle.
What is the problem/failure?
How has it occurred?
How long since it has occurred?

GATHER INFORMATION

Body Identification number.
A concise description of the fault.
Photos (digital) of the area in situ and proximity of the vehicle along with any helpful supportive views.
Contact details and geographical location of the vehicle currently.
Vehicle availability.

CONTACT US

Call us on: 0161 205 7612 – hold for reception and they will direct your call to the correct department
Email us: info@alloybodies.co.uk
Fill in an online Warranty Form.

COMPLAINT MANAGEMENT

Internal customer complaint number will be raised and this will be communicated by e-mail as your reference.
Complaint investigation.
Confirmation of a course of action advised to you within a 24 hour period by e-mail and verbally by phone (The timescale of response may be longer in some cases dependent upon the nature of the complaint).

COMMUNICATION/ACTION

We will maintain an interactive communication with you during the process of any approved claim as the rectification work is ongoing or as we wait for the vehicle to be available or it maybe necessary for parts to be sourced or manufactured.

All communication will be by both e-mail and telephone to ensure all parties are aware of the ongoing process.

RESOLUTION

It is our aim to resolve all complaints as quickly as is possible, as there are many potentially different problems that could occur.
We aim to satisfy and manage expectations for all situations however if you are unhappy please ensure that you communicate this as soon as is possible to enable us to respond with appropriate action.
We will communicate with you when the complaint has been resolved and will acknowledge that the complaint number is closed.

FREQUENTLY ASKED QUESTIONS

What is the standard warranty on my bodywork?

What does the warranty cover?

Are there any warranty restrictions?

Does the vehicle need to return to Alloy Bodies in Manchester?

Does the warranty cover my tail lift?

OUR WARRANTY PROCESS

INITIATION

Position on the body/vehicle.

What is the problem/failure?

How has it occurred?

How long since it has occurred?

GATHER INFORMATION

Body Identification number.

A concise description of the fault.

Photos (digital) of the area in situ and proximity of the vehicle along with any helpful supportive views.

Contact details and geographical location of the vehicle currently.

Vehicle availability.

CONTACT US

Call us on: 0161 205 7612 – hold for reception and they will direct your call to the correct department

Email us: info@alloybodies.co.uk

Fill in an online Warranty Form.

COMPLAINT MANAGEMENT

Internal customer complaint number will be raised and this will be communicated by e-mail as your reference.

Complaint investigation.

Confirmation of a course of action advised to you within a 24 hour period by e-mail and verbally by phone (The timescale of response may be longer in some cases dependent upon the nature of the complaint).

COMMUNICATION/ACTION

We will maintain an interactive communication with you during the process of any approved claim as the rectification work is ongoing or as we wait for the vehicle to be available or it maybe necessary for parts to be sourced or manufactured.

All communication will be by both e-mail and telephone to ensure all parties are aware of the ongoing process.

RESOLUTION

It is our aim to resolve all complaints as quickly as is possible, as there are many potentially different problems that could occur.

We aim to satisfy and manage expectations for all situations however if you are unhappy please ensure that you communicate this as soon as is possible to enable us to respond with appropriate action.

We will communicate with you when the complaint has been resolved and will acknowledge that the complaint number is closed.